Product Return
It is the responsibility of the customer to verify the items upon delivery and to forward reserves and complaints in case of errors or non-compliance.
Reserves and complaints must be addressed to us by e-mail immediately after receipt and the items must be returned to us no later than 14 days after their receipt. It is therefore necessary to check carefully the package received and, if damaged or ruined, immediately notify also the post-office or courier that did the delivery.
a) Shipping costs for returning goods for reasons not attributable to us shall be borne by the customer.
b) Shipping costs for returning goods received damaged or incorrect due to an error in order processing by Banzai.ch shall be borne by Banzai.ch.
The items to be returned must be complete and in the original packaging, with all its parts (including packaging, documentation and accessories). The shipment is under the responsibility of the customer until the receipt of the package in our warehouse.
Attention, it is no longer possible to return special order items.
Reimbursement shall be by item exchange or credit.
