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Terms & Conditions

1. Validity of the conditions
Deliveries, services and offers from Banzai.ch will occur only on the basis of the present conditions of sale. By ordering goods or by paying for service, the customer acknowledges to have read all the information provided during the purchase procedure and accepts the general conditions and payment conditions described below.
2. Prices
The effective prices are those quoted in our confirmation of order. Prices are set at the time of the order for the items in stock. In case of out-of-stock items or special order items, the valid price will be that on the day of the order.
The prices include IVA [VAT].
3. Product Return
It is the responsibility of the customer to verify the items upon delivery and to forward reserves and complaints in case of errors or non-compliance.

Reserves and complaints must be addressed to us by e-mail immediately after receipt and the items must be returned to us no later than 14 days after their receipt. It is therefore necessary to check carefully the package received and, if damaged or ruined, immediately notify also the post-office or courier that did the delivery.

a) Shipping costs for items you intend to return for reasons not attributable to us are generally borne by the customer.
b) Shipping costs to return items received damaged or erroneous due to a mistake by banzai.ch are normally borne by banzai.ch.
The items to be returned must be complete and in the original packaging, with all its parts (including packaging, documentation and accessories). The shipment is under the responsibility of the customer until the receipt of the package in our warehouse.
Attention, it is no longer possible to return special order items.
Reimbursement shall be by item exchange or credit.
4. Product Availability
Banzai.ch will inform the client if at the time of the confirmation of order, it is found out that one or more products are not readily available. In this case the customer is entitled to cancel the order completely or to accept a partial delivery of the order. The shipping of partial deliveries shall be borne by banzai.ch.
If banzai.ch was not able to provide the products due to non-delivery from the supplier/manufacturer, banzai.ch may decide to cancel the order completely or to propose an alternative article.
5. Warranty
The products are guaranteed under the conditions of the manufacturer. In case of product defects we can decide at our discretion whether to repair or replace the product. The warranty will be void if the manufacturer's instructions regarding the use and maintenance of the product were not followed or if alterations were made, or parts were changed, or in case of erroneous use that does not correspond to the original specifications, or in case of interventions by third parties.
6. Retention of property rights
The items remain the exclusive property of banzai.ch until full payment by the purchaser.
7. Law and Jurisdiction
Swiss law is applicable for all disputes directly or indirectly arising between seller and buyer regarding the interpretation and/or execution of these conditions of sale, and the sole jurisdiction is Lugano. Although not expressly indicated in these conditions, the legislation expressed by art. 184 ssgg. of the Swiss Code of Obligations is applicable.
(This English traduction of the conditions is provided here for convenience, however the Italian version is the one applicable in case of dispute)

Valid from 01.10.2018